We at Peakkwear want to make your shopping as easy as possible. Here are some answers to the questions that our customers ask the most:
Payments and Orders
Q: What kinds of payments do you take?
A: You can pay with PayPal or a credit card. All payments are handled safely.
Q: Is it possible to change or cancel my order after I've made it?
A: You can change or cancel your order within 24 hours of buying it. The order may have already been processed or shipped by this time.
Shipping and Delivery
Q: Do you ship for free?
Yes! All orders get free standard shipping.
Q: How long does it take to get your order?
A:
Orders from the UK take 3 to 7 business days.
5 to 10 business days in Europe
International: 7 to 20 business days, depending on where you are and what customs you have to go through.
Q: Do you send things to other countries?
A: Yes, we ship to all parts of the world. Please be aware that customers from other countries may have to pay customs fees or import taxes.
Q: How do I keep track of my order?
A: You will get an email with tracking information (if available) once your order has been shipped.
Refunds and Returns
Q: What is your policy on returns?
A: You can return items within 90 days of delivery as long as they are unused, unwashed, and in their original condition with tags.
Q: What should I do to send something back?
A: Just email us at contact@Peakkwear. Bring your order number to the shop, and we'll help you with the return process.
Q: How long does it take to get a refund?
A: We process refunds within 7 business days of getting and checking the item you sent back.
Things
Q: Do your products fit as they should?
A: Most of the things we sell are the same size as things sold in the UK and EU. We suggest that you check the size chart on each product page to make sure it is correct.
Q: Do you get more of things that are sold out?
A: Some things that are popular might be restocked. If something is out of stock, please get in touch with us to find out when it will be back in stock.